Privacy policy

Welcome to our website!

We attach great importance to protecting your data and safeguarding your privacy. We therefore inform you below about the collection and use of personal data when using our website.

Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. A Failure to provide data has no consequences. This only applies if no other information is provided in the subsequent processing operations is made. "Personal data" means any information relating to an identified or identifiable natural person;

Server-Logfiles 

You can visit our website without providing any personal data. Each time you access our website, usage data is transmitted to us or our web host / IT service provider by your Internet browser and stored in log data (so-called server log files). This stored data includes, for example, the name of the accessed Date and time of access, the IP address, the amount of data transferred and the requesting provider. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR out of our overriding legitimate interest in Ensuring the trouble-free operation of our website and improving our offering.

Responsible person/data protection officer 

Please contact us on request. The controller responsible for data processing is: Filcom GmbH, Schönbuchstrasse 1, 73760 Ostfildern Germany, +49 711 4413322 - 0, datenschutz@bit-telcoplan.de 

You can contact our data protection officer directly at:  B.I.T TELCOPLAN GmbH | Adolph-Kolping-Strasse 19 | D-74343 Sachsenheim 

Initiative contact from the customer by e-mail 

If you contact us by e-mail on your own initiative, we will collect your personal data (name, e-mail address, Message text) only to the extent provided by you. The purpose of data processing is to process and respond to your Contact request. If the contact serves to carry out pre-contractual measures (e.g. consultation in the event of an interest in purchasing, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in processing and responding to your request. In this case, you have the right for reasons arising from your particular situation, to object at any time to this processing based on Art. 6 para. 1 lit. f GDPR Processing of personal data concerning you. We will only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory Retention periods, unless you have consented to further processing and use. Collection and processing when using the contact form When you use the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you Scope provided by you. The data processing serves the purpose of establishing contact. If the purpose of the contact is to carry out pre-contractual measures (e.g. advice on an interest in purchasing, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in processing and responding to your request. In this case, you have the right for reasons arising from your particular situation, to object at any time to this processing based on Art. 6 para. 1 lit. f GDPR Processing of personal data concerning you. We will only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory Retention periods, unless you have consented to further processing and use. 

Collection and processing when using the contact form 

When you use the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you Scope provided by you. The data processing serves the purpose of establishing contact. If the purpose of the contact is to carry out pre-contractual measures (e.g. advice on an interest in purchasing, preparation of an offer) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. If contact is made for other reasons, this data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in processing and responding to your request. In this case, you have the right for reasons arising from your particular situation, to object at any time to this processing based on Art. 6 para. 1 lit. f GDPR Processing of personal data concerning you. We will only use your e-mail address to process your request. Your data will then be deleted in compliance with statutory Retention periods, unless you have consented to further processing and use.

Use of the application form 

When you use the application form, we collect your personal data only to the extent that you provide it Scope provided by you. This includes your contact details (e.g. name, e-mail address, telephone number), details of your professional qualifications and training, details of professional Training, information on further professional training and performance-specific certificates. The data processing serves the purpose of establishing contact and deciding on the establishment of an employment relationship with you with you. The provision of the data is necessary in order to carry out the application process. The processing of your personal data is carried out on the basis of Art. 6 para. 1 lit. b GDPR i.V.m. § 26 para. 1 BDSG for the implementation of pre-contractual Measures (going through the application process to initiate an employment contract). Insofar as you have given us your consent to process personal data for inclusion in our applicant pool, e.g. by ticking a checkbox, the processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent revoke your consent to us at any time without affecting the legality of the processing carried out on the basis of the consent until revocation is affected;

If special categories of personal data within the meaning of Art. 9 para. 1 GDPR are requested from applicants as part of the application process, such as Applicants, e.g. information on the degree of severe disability, this is done on the basis of Art. 9 para. 2 lit. b. GDPR. GDPR, so that we can exercise the rights arising from labor law and social security and social protection law and comply with our obligations in this regard;

We store your personal data for as long as is necessary to make a decision about your application. Your data will then be subsequently deleted after six months at the latest, unless you have consented to further processing and use. If an employment relationship is established following the application process, the data provided will be processed on the basis of On the basis of Art. 6 para. 1 lit. b GDPR in conjunction with Section 26 para. 1 BDSG for the purposes of implementing the employment relationship further processed and subsequently transferred to the personnel file.

Customer account 

When you open a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing takes place on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness Legality of the processing carried out on the basis of the consent until revocation is affected. Your customer account will then be deleted  

Collection, processing and disclosure of personal data 

For orders When you place an order, we collect and process your personal data only insofar as this is necessary for the fulfillment and processing of your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. A Failure to provide the data means that no contract can be concluded. The processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR and is necessary for the performance of a contract with you. Your data will be passed on, for example, to shipping companies, dropshipping or fulfillment providers, Payment service providers, service providers for order processing and IT service providers. In all cases, we strictly observe the legal Requirements. The scope of data transmission is kept to a minimum.

Integration of the Trusted Shops Trustbadge / other widgets

We use the Trusted Shops widgets on our website to display the Trusted Shops services (e.g. seal of approval, collected reviews) and to offer Trusted Shops products to buyers after an order has been placed. The Trustbadge and the services advertised with it are an offer from Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with which we are jointly responsible under data protection law in accordance with Art. 26 GDPR. As part of this data protection notice, we inform you below about the main contents of the contract in accordance with Art. 26 para. 2 GDPR. In the context of the joint responsibility existing between us and Trusted Shops, please contact Trusted Shops for data protection issues and to assert your rights, preferably using the contact details provided in the Data protection information specified contact options. Irrespective of this, you can always contact the controller of your choice. If necessary, your request will then be forwarded to the other responsible party for a response.

1. data processing when integrating the Trustbadge / other widgets

The trust badge is provided by a US CDN provider (content delivery network). An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which applies to the USA here is available. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). You can obtain further information here. If the service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee. When the Trustbadge is accessed, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. The IP address is anonymized immediately after collection so that the stored data cannot be assigned to your person. The anonymized data is used in particular for statistical purposes and for error analysis.

2. data processing after order completion

If you have given your consent, the Trustbadge accesses the order information stored in your end device (order total, order number, product purchased if applicable) and e-mail address after the order has been completed and your e-mail address is hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops with the order information in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing will be carried out in accordance with the agreements made between you and Trusted Shops;contractual agreement. If you are not yet registered for the services or do not give your consent to automatic recognition via the Trustbadge, you will then be given the opportunity to register manually for the use of the services or to complete the protection as part of your existing user contract.

For this purpose, the Trustbadge accesses the following information, which is stored in the end device you are using, after you have completed your order: Order total, order number and e-mail address. This is necessary so that we can offer you buyer protection. The data will only be transmitted to Trusted Shops if you actively decide to take out buyer protection by clicking on the correspondingly labeled button in the so-called Trustcard. If you decide to use the services, further processing is based on the contractual agreement with Trusted Shops in accordance with Art. 6 para. 1 lit. b GDPR in order to complete your registration for buyer protection and to secure the order and, if necessary, to be able to send you evaluation invitations by e-mail afterwards.

Trusted Shops uses service providers in the areas of hosting, monitoring and logging. The legal basis is Art. 6  para. 1 lit. f GDPR for the purpose of ensuring trouble-free operation. Processing may take place in third countries (USA and Israel).

An adequate level of data protection is ensured in each case by an adequacy decision of the EU Commission, which applies to the USA here and for Israel here is retrievable. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework. You can obtain further information here. If the service providers used are not certified under the DPF, standard contractual clauses have been concluded as a suitable guarantee.

Use of the e-mail address for sending direct advertising 

We use your e-mail address, which we have received in the context of the sale of a product or service, for the electronic Sending you advertising for our own goods or services that are similar to those that you have already purchased from us, provided that You have not objected to this use. The provision of the e-mail address is necessary for the conclusion of the contract. A Failure to provide it means that no contract can be concluded. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR out of our overriding legitimate interest in direct advertising. You can object to this use of your e-mail address at any time by notifying us. The contact details for exercising your objection can be found in the legal notice. You can also use the link provided for this purpose in the advertising email. This will not incur any costs other than the transmission costs according to the basic rates.

Forwarding the e-mail address to shipping companies for information on the shipping status 

We will pass on your e-mail address to the transport company as part of the contract processing if you have expressly agreed to this in the order process Have agreed to this during the ordering process. The purpose of forwarding this information is to inform you of the shipping status by e-mail. The processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the the transport company without affecting the lawfulness of the processing carried out on the basis of the consent until revocation is affected.

Data collection and processing for credit checks 

If we make advance payments, e.g. in the case of payment on account or direct debit, we reserve the right, if necessary, to obtain credit information on the basis of mathematical-statistical procedures using Creditsafe Deutschland GmbH, Schreiberhauer Straße 30, 10317 Berlin. For this purpose, we transmit the personal data required for a credit check to this company and use the information information received on the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship Establishment, execution or termination of the contractual relationship. The credit rating information may contain probability values (score values) which are calculated on the basis of scientifically recognized mathematical-statistical procedures and whose calculation address data, among other things. Your interests worthy of protection are taken into account in accordance with the statutory provisions. The Data processing serves the purpose of credit assessment for the initiation of a contract. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR out of our overriding legitimate interest in protection against non-payment if we make advance payments. You have the right, for reasons arising from your particular situation, to object at any time to this processing based on Art. 6 para. 1 lit. f GDPR based processing of personal data concerning you by notifying us. The provision of the Data is necessary for the conclusion of the contract with the payment method you have requested. Failure to provide the data will mean that the contract cannot be concluded with the payment method you have selected;

Use of the payment service provider Mollie 

For payment processing on our website, we use the payment service provider Mollie B.V. (Keizersgracht 313, 1016 EE Amsterdam, the Netherlands; "Mollie"). The purpose of data processing is to be able to offer you various payment methods by means of Payment processing via the payment service provider Mollie. If you have opted for one of the payment options offered by the payment service provider Mollie the data required for payment processing will be transmitted to Mollie. This includes your payment data (for example Account number or credit card number), your IP address, your internet browser and device type and, in some cases, your first and last name And surname, your address details and information about the product or service you have purchased from us. This Data processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR. Further information on data processing when using the Payment service provider Mollie can be found in the associated privacy policy https://www.mollie.com/de/privacy

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on the Computer system of a user. When a user accesses a website, a cookie may be stored on the user's operating system User's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is the website when it is accessed again. Cookies are stored on your computer. You therefore have full control over the use of cookies. By selecting appropriate technical settings in your Internet browser, you can be notified before cookies are set and decide whether to accept them or not decide whether to accept them individually and prevent the storage of cookies and transmission of the data they contain. Cookies already stored cookies can be deleted at any time. However, we would like to point out that you may then not be able to use all the Functions of this website to their full extent. You can find out how to manage cookies in the most important browsers (including how to deactivate): Chrome: https://support.google.com/accounts/answer/61416?hl=de Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9- 2a946a29ae09 Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac 

Technically necessary cookies 

Unless otherwise stated below in the privacy policy, we only use these technically necessary cookies for the purpose of making our Cookies for the purpose of making our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our Website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a Recognized even after a page change. The use of cookies or comparable technologies is based on Section 25 (2) TDDDG. The processing of your personal data is carried out on the basis of Art. 6 para. 1 lit. f GDPR out of our overriding legitimate interest in Ensuring the optimal functionality of the website and a user-friendly and effective design of our offer. You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation personal data concerning you.

Use of Google Ads conversion tracking

We use the online advertising program "Google Ads" on our website and in this context conversion tracking (visit action evaluation). Google Conversion Tracking is an analysis service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).

When you click on an advertisement placed by Google, a cookie for conversion tracking is stored on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and have been redirected to this page. Each Google Ads customer receives a different cookie. It is therefore not possible for cookies to be tracked via the websites of Ads customers. The information obtained with the help of the conversion cookie is used to create conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which users can be personally identified. Your data may be transmitted to the servers of Google LLC in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google is not certified under the TADPF. Data is transferred on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks und https://business.safety.google/adsprocessorterms/.

The processing of your personal data takes place on the basis of Art. 6 para. 1 lit. f GDPR from our overriding legitimate interest in targeting site visitors with interest-based advertising. You have the right to object to this processing of personal data concerning you at any time for reasons arising from your particular situation. You can deactivate personalized advertising for you in the settings for advertising on Google. You can find instructions on how to do this at https://support.google.com/ads/answer/2662922?hl=de.

Alternatively, you can prevent the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implement the further information on opting out mentioned there. You will then not be included in the conversion tracking statistics. You can find more information and Google's privacy policy at: https://www.google.de/policies/privacy/

Friendly Captcha

On our website we use the captcha of the provider Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee, Germany. Friendly Captcha checks the contact form to see whether the data is entered by a human or by a program. To differentiate between humans and programs, Friendly Captcha analyzes and evaluates information such as anonymized IP address, referrer and visit time. You can find more information on this at: https://friendlycaptcha.com/de/legal/privacy-end-users/. The data is stored and analyzed on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website from SPAM and abusive automated spying. We have concluded a contract with Friendly Captcha GmbH in accordance with Art. 28 para. 3 GDPR, in which we oblige Friendly Captcha GmbH to protect our customers' data and not to pass it on to third parties

Duration of storage 

After the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory, in particular tax and commercial law retention periods and then deleted after expiry of the period, unless you have consented to further processing and use have not consented to further processing and use. 

Rights of the data subject 

If the legal requirements are met, you have the following rights in accordance with Art. 15 to 20 GDPR: Right to information, to rectification Rectification, erasure, restriction of processing and data portability. You also have the right to object to processing based on Art. 6 para. 1 f GDPR in accordance with Art. 21 para. 1 GDPR as well as against processing for the purpose of direct marketing;

Right of appeal to the supervisory authority 

In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data Your personal data is not being processed lawfully. You can lodge a complaint with the supervisory authority responsible for us, which you can reach using the following contact details can be reached at: 

State Commissioner for Data Protection and Freedom of Information Baden-Württemberg, www.baden-wuerttemberg.datenschutz.de/beschwerde/  

Right to object 

If the personal data processing listed here is based on our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR, you have the right, for reasons arising from your particular situation, to object to this processing at any time with effect for the future for the future. After the objection has been made, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defense of legal claims, Exercise or defense of legal claims;

If personal data is processed for direct marketing purposes, you can object to this processing at any time by notifying us to us. Once you have objected, we will stop processing the data concerned for the purpose of direct marketing;

Last update: 10.07.2025