Terms of shipment and payment
Shipping
Our range consists mainly of items that we can conveniently send by parcel service. Shipping is usually carried out by DHL, a subsidiary of Deutsche Post. Larger items are shipped by a forwarding agent to the kerbside.
The shipping costs within the EU are calculated automatically in the webshop, depending on the country of delivery.
If you require shipping to a country outside the EU, please send us a message via our contact form or by e-mail to info@filcom.de. Let us know the desired items, quantities and the delivery address. We will then clarify the shipping options and costs with our shipping partners and inform you afterwards.
Delivery times
Unless otherwise stated in the respective offer, delivery will be made within 2 to 5 working days after conclusion of the contract (after receipt of advance payment). Please note that no deliveries are made on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in a single delivery, unless otherwise agreed. In this case, the delivery time is based on the item with the longest delivery time in your order.
Pickup at FILCOM GmbH
You are welcome to pick up the goods at our company headquarters at Schönbuchstraße 1, 73760 Ostfildern during normal business hours, Mon - Fri 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 4:00 p.m.
Shipping costs within Germany (DHL parcel service)
up to 3,00 kg = 8,50 € net
up to 10,00 kg = 13,50 € net
up to 20,00 kg = 16,50 € net
up to 31,50 kg = 20,50 € net
From an order value of EUR 110.00 net plus VAT, delivery within Germany is free of charge.
Shipping costs to Austria (DHL parcel service)
up to 3,00 kg = 19,50 € net
uo to 10,00 kg = 16,00 € net
up to 20,00 kg = 19,50 € net
up to 31,50 kg = 24,50 € net
From an order value of EUR 110 net, delivery to Austria is free of shipping costs.
Shipping costs to the Netherlands (DHL parcel service)
up to 3,00 kg = 14,00 € net
up to 10,00 kg = 18,00 € net
up to 20,00 kg = 22,00 € net
up to 31,50 kg = 27,00 € net
From an order value of EUR 110 net, delivery to the Netherlands is free of shipping costs.
Shipping costs Europe Zone 1 (DHL parcel service)
Belgium, Denmark, France, Luxembourg, Monaco, Poland, Czech Republic
uo to 3,00 kg = 19,50 € net
up to 10,00 kg = 23,50 € net
up to 20,00 kg = 29,50 € net
up to 31,50 kg = 35,50 € net
Shipping costs Europa Zone 2 (DHL parcel service)
Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
up to 3,00 kg = 20,50 € net
up to 10,00 kg = 25,50 € net
up to 20,00 kg = 33,50 € net
up to 31,50 kg = 42,00 € net
Shipping costs Europe Zone 3 (DHL parcel service)
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania
up to 3,00 kg = 21,00 € net
up to 10,00 kg = 27,50 € net
up to 20,00 kg = 36,50 € net
up to 31,50 kg = 47,00 € net
Zahlungsbedingungen
You can choose from the following payment options with us:
Payment on invoice
Purchase on account is possible. We reserve the right to carry out a credit check. When paying on account, the invoice amount must be settled within 10 days and please do not forget to state our invoice number as the reason for payment when making the transfer.
Online payment system
We offer you the following options: Credit card, Klarna, iDEAL, eps bank transfer, Apple Pay, Google Pay and PayPal..
Prepayment by bank transfer
If you have chosen the advance payment option when ordering online, you will receive an e-mail with the order confirmation and our bank details. Please transfer the order amount to the specified account. We will ship your goods after receipt of payment.
Further information on payment
We reserve the right in certain cases to deliver only against advance payment.
Credit check
If we enable delivery on account, you authorize us to pass on your data to Creditsafe Deutschland GmbH, Schreiberhauserstrasse 30, 10317 Berlin, for a credit check. Based on the results of the credit check, we reserve the right to refuse the “invoice” payment method.
Bank details
Account holder: Filcom GmbH
Bank: Commerzbank Esslingen
IBAN: DE21 6114 0071 0702 2130 00
BIC: COBADEFF611
If you have any questions, please do not hesitate to contact us. Our contact details can be found in the Contact and Imprint sections.